Clarification to Platform Name: CXMAi is the name of our platform. It stands for Customer Experience Management powered by Artificial Intelligence. But..that’s just a mouthful!
What IS a Customer Experience Management Platform?
Well, Customer Experience Management (CEM or CXM) is known as the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty, and advocacy. It is a strategy that requires process change and technology (sometimes many technologies!) to accomplish.
Our platform is a fully-integrated system that consolidates data from multiple sources to proactively enhance the customer journey through the Powersports dealership sales process to ultimately drive higher efficiencies and increase ROI (return on investment).
According to the article:
“Powered by artificial intelligence, PSX consolidates data and offers dealerships “a single dashboard view of all sales and marketing operations,” a company spokeswoman told PSF. It offers inventory management, collects and organizes customer information, and helps with trade appraisals, among other things.”
- Inventory Management
- Marketing Automation
- Digital Marketing
- Sales Process
- Lead Management
- Market Pricing
What’s the difference between CXM and CRM?
CRM comes after the experience. CXM works hard to anticipate it.
In other words, CRM focuses on facilitating your relationship with customers while CXM works through the customer’s viewpoint to assess the quality of their experience. A CRM platform is an important investment since it keeps track of crucial data for your inbound marketing and sales efforts and analyzing customer behavior.
CXMAi includes a CRM!
CHECK OUT THE FULL ARTICLE HERE! https://powersportsfinance.com/dealer-credits-management-system-with-increased-pageviews-customer-leads/