Technology Advancements That are Reshaping the Dealership Experience

desking process

Posted November 30th, 2022 by Arnold Tijerina Right now, there have been a ton of technology advancements that are shaping the customer experience and dealership experience on a day-to-day basis. It’s been nearly impossible for many dealers to keep up. Not only that, but right now, dealers have plenty of demand for business so they…

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The Evolution of the CRM

Posted November 28th, 2022 by Arnold Tijerina Look at the dynamics of early-generation CRM platforms. They did solve problems and provide a variety of solutions, but there is a lack of accommodation for where we are today. How many CRMs have you seen in just the past five years that have been influenced by innovation,…

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The Value of the Modern CRM and Its Role in the Future

Posted November 21st, by Arnold Tijerina Powersports and automotive dealers have been facing a lot of different issues in the past few years, including many that we’ve covered in previous podcasts, blogs, and other content. The interruptions, bumps in the market, constant changes, and unexpected turns—all of these things add up and they are exposing…

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Digital Retailing – The Good, Bad, and Ugly

Posted November 18th, 2022 By Arnold Tijerina Right now, a lot of manufacturers are moving toward digital retailing. The problem here is that every OEM is going to have its own platform. This is far from what consumers want. Nobody wants to have a dozen different experiences to sift through. There is no “added” value…

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Providing a Great Customer Experience

In this blog, we’ll discuss the automotive world. Specifically, we’ll discuss CarMax and Carvana and how their business models deliver the ultimate customer experience in every single way. It’s time to take a note from brands like these to stop focusing on where to find new deals and start looking around your store and your…

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The Impact on the Customer Experience

When people decide they want to buy something, they do it. They are in the process of “where should I take my money?” and your dealership should be the answer. People get busy, things happen, calls get missed. That’s to be expected. What’s not expected is that you do nothing to follow up on those…

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Follow Up and Its (In)Effectiveness

Getting Automated With It

Salespeople give up on opportunities for several reasons. It’s up to leaders to figure out why and find ways to fix the issues. Consider that 21 deals per day, on average, are just dropped by a salesperson, for one reason or another. They just stop following on those leads and don’t bother to make a…

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Interview with NIADA CEO Bob Voltmann: Part 1

NIADA CEO Bob Voltmann & MOTOix CEO Larry Bruce discuss the intricacies of online vehicle markets and how MotorMarketUSA and NIADA are on the forefront of revolutionizing the online car buying experience for the better! Check out the full interview with NIADA CEO Bob Voltmann HERE!

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Interview with NIADA CEO Bob Voltmann: Part 2

NIADA CEO Bob Voltmann & MOTOix CEO Larry Bruce discuss the intricacies of online vehicle markets and how MotorMarketUSA and NIADA are on the forefront of revolutionizing the online car buying experience for the better! Click HERE to see the Full Interview with NIADA CEO Bob Voltmann!   Miss Part 1? Watch it HERE!

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Watching a Solar Eclipse Through Cheap Sunglasses

Do you remember what you were taught about safely watching a solar eclipse when you were young? Hell, you almost had to wear a HAZMAT suit to do so! Why? Because if you didn’t, you’d go blind! Go out and stare at the sun for a minute. Same thing will happen. Only difference is that…

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