Skip to content
Posts Tagged ‘customer experience’
Why Effective Daily Routines are Necessary for A Successful Dealership
What makes a top-notch dealership stand out from the crowd? It’s all about those effective daily routines. Having smooth operations is key. And that’s where daily routines come in. They’re like the secret sauce that keeps everything running like a well-oiled machine. What’s more, creating effective daily routines isn’t just about staying organized; it’s about…
Read MoreA Comprehensive Guide to Enhancing Customer Experience in Dealerships
Customer experience generally refers to the range of emotions clients experience during their engagements with a business. For dealerships interested in enhancing customer experience, it primarily involves practical, digital, and in-person experience. These range from showroom atmosphere to website functionality and quality service delivery. For example, clients often take their time in the showroom exploring…
Read MoreMastering Vehicle Dealership Marketing with the Power of Email, Automation, and AI
When you think about the future, images of flying cars, robotic assistants, and digital realities might spring to mind. But even more captivating is the seamless vehicle-buying experience currently reshaping the vehicle dealership industry. Email marketing, automation, and artificial intelligence (AI) are thrusting this industry into a bold new era. These technologies aren’t just tools—they’re…
Read MoreMaximizing Profits with 7 Strategies to Sell Old Inventory in the Vehicle Dealership Industry
The vehicle dealership industry is currently navigating a period of unprecedented change. Factors such as rising inflation, ongoing challenges from the COVID-19 pandemic, and evolving consumer preferences are reshaping the landscape of vehicle sales. These shifts are compelling vehicle dealerships to reevaluate their traditional sales strategies, particularly as they confront the persistent issue of aging…
Read MoreMastering Inventory Management Strategies in Vehicle Dealerships Amid Inflation
As we chart our course through the economic cosmos, inflation has re-emerged with vigor, particularly impacting the vehicle dealership sectors. Therefore, necessitating advanced inventory management strategies. Known for their inventory-heavy and capital-intensive operations, these industries are under pressure. Rising costs for parts and materials inflate inventory expenses, while escalated interest rates on floor plans boost…
Read MoreWhy the Customer Experience is So Valuable to Dealerships
Don’t deliver a product. Deliver an experience. Handwriting on a napkin with a cup of tea Customer experience refers to the total of all interactions a customer has with a dealership, including pre-purchase research, purchase, and post-purchase activities. It is becoming increasingly important for dealerships as consumers are becoming more discerning and looking for a…
Read MoreHow Much is the Customer Experience Really Worth?
In today’s highly competitive business world, providing a great customer experience has become more important than ever before. Customers have more choices than ever, and they are not hesitant to choose businesses that provide the experience they want, rather than the experience that the business wants to give them. In fact, customers are in control…
Read MoreEmploy Good Business Practices
Posted November 16th, 2022 by Arnold Tijerina Good business practices don’t change with pandemics. They don’t change with market issues like low inventory or supply chains. Good business practices are good all the time and they are constant. And the dealers that have those solid, good business practices are the ones that are going to…
Read MoreProviding a Great Customer Experience
In this blog, we’ll discuss the automotive world. Specifically, we’ll discuss CarMax and Carvana and how their business models deliver the ultimate customer experience in every single way. It’s time to take a note from brands like these to stop focusing on where to find new deals and start looking around your store and your…
Read MoreThe Impact on the Customer Experience
When people decide they want to buy something, they do it. They are in the process of “where should I take my money?” and your dealership should be the answer. People get busy, things happen, calls get missed. That’s to be expected. What’s not expected is that you do nothing to follow up on those…
Read More