The Evolution of the CRM

Posted November 28th, 2022 by Arnold Tijerina Look at the dynamics of early-generation CRM platforms. They did solve problems and provide a variety of solutions, but there is a lack of accommodation for where we are today. How many CRMs have you seen in just the past five years that have been influenced by innovation,…

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The Value of the Modern CRM and Its Role in the Future

Posted November 21st, by Arnold Tijerina Powersports and automotive dealers have been facing a lot of different issues in the past few years, including many that we’ve covered in previous podcasts, blogs, and other content. The interruptions, bumps in the market, constant changes, and unexpected turns—all of these things add up and they are exposing…

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Employ Good Business Practices

Posted November 16th, 2022 by Arnold Tijerina Good business practices don’t change with pandemics. They don’t change with market issues like low inventory or supply chains. Good business practices are good all the time and they are constant. And the dealers that have those solid, good business practices are the ones that are going to…

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Dealerships Know What Good Business Looks Like

Posted November 14th, 2022 by Arnold Tijerina No matter the circumstances, if you’re a quality dealership or manager, you know what the process should be. You know what good business looks like. To put it another way, if you don’t inspect what you expect, then you will get what you are willing to tolerate. Essentially,…

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Providing a Great Customer Experience

In this blog, we’ll discuss the automotive world. Specifically, we’ll discuss CarMax and Carvana and how their business models deliver the ultimate customer experience in every single way. It’s time to take a note from brands like these to stop focusing on where to find new deals and start looking around your store and your…

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The Impact on the Customer Experience

When people decide they want to buy something, they do it. They are in the process of “where should I take my money?” and your dealership should be the answer. People get busy, things happen, calls get missed. That’s to be expected. What’s not expected is that you do nothing to follow up on those…

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Follow Up and Its (In)Effectiveness

Getting Automated With It

Salespeople give up on opportunities for several reasons. It’s up to leaders to figure out why and find ways to fix the issues. Consider that 21 deals per day, on average, are just dropped by a salesperson, for one reason or another. They just stop following on those leads and don’t bother to make a…

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Interview with NIADA CEO Bob Voltmann: Part 4

https://vimeo.com/750421909 NIADA CEO Bob Voltmann & MOTOix CEO Larry Bruce discuss the intricacies of online vehicle markets and how companies like Motor Market USA and NIADA are on the forefront for revolutionizing the online car buying experience for the better! Check out the Full Interview with NIADA CEO Bob Voltmann HERE!   Miss Part 3?…

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Interview with NIADA CEO Bob Voltmann: Part 3

https://vimeo.com/750421751 NIADA CEO Bob Voltmann & MOTOix CEO Larry Bruce discuss the intricacies of online vehicle markets and how MotorMarketUSA and NIADA are on the forefront of revolutionizing the online car buying experience for the better! Check out the Full Interview with NIADA CEO Bob Voltmann HERE!   Miss Part 2? Watch it HERE!

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