Providing a Great Customer Experience

In this blog, we’ll discuss the automotive world. Specifically, we’ll discuss CarMax and Carvana and how their business models deliver the ultimate customer experience in every single way. It’s time to take a note from brands like these to stop focusing on where to find new deals and start looking around your store and your…

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The Impact on the Customer Experience

When people decide they want to buy something, they do it. They are in the process of “where should I take my money?” and your dealership should be the answer. People get busy, things happen, calls get missed. That’s to be expected. What’s not expected is that you do nothing to follow up on those…

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Follow Up and Its (In)Effectiveness

Getting Automated With It

Salespeople give up on opportunities for several reasons. It’s up to leaders to figure out why and find ways to fix the issues. Consider that 21 deals per day, on average, are just dropped by a salesperson, for one reason or another. They just stop following on those leads and don’t bother to make a…

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Interview with NIADA CEO Bob Voltmann: Part 4

NIADA CEO Bob Voltmann & MOTOix CEO Larry Bruce discuss the intricacies of online vehicle markets and how companies like Motor Market USA and NIADA are on the forefront for revolutionizing the online car buying experience for the better! Check out the Full Interview with NIADA CEO Bob Voltmann HERE!   Miss Part 3? Watch…

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Interview with NIADA CEO Bob Voltmann: Part 3

NIADA CEO Bob Voltmann & MOTOix CEO Larry Bruce discuss the intricacies of online vehicle markets and how MotorMarketUSA and NIADA are on the forefront of revolutionizing the online car buying experience for the better! Check out the Full Interview with NIADA CEO Bob Voltmann HERE!   Miss Part 2? Watch it HERE!

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Interview with NIADA CEO Bob Voltmann: Part 1

NIADA CEO Bob Voltmann & MOTOix CEO Larry Bruce discuss the intricacies of online vehicle markets and how MotorMarketUSA and NIADA are on the forefront of revolutionizing the online car buying experience for the better! Check out the full interview with NIADA CEO Bob Voltmann HERE!

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Interview with NIADA CEO Bob Voltmann: Part 5

NIADA CEO Bob Voltmann & MOTOix CEO Larry Bruce discuss the intricacies of online vehicle markets and MotorMarketUSA and NIADA are on the forefront of revolutionizing the online car buying experience for the better! Check out the Full Interview with NIADA CEO Bob Voltmann HERE!   Miss Part 4? Watch it HERE!

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Interview with NIADA CEO Bob Voltmann: Part 2

NIADA CEO Bob Voltmann & MOTOix CEO Larry Bruce discuss the intricacies of online vehicle markets and how MotorMarketUSA and NIADA are on the forefront of revolutionizing the online car buying experience for the better! Click HERE to see the Full Interview with NIADA CEO Bob Voltmann!   Miss Part 1? Watch it HERE!

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Watching a Solar Eclipse Through Cheap Sunglasses

Do you remember what you were taught about safely watching a solar eclipse when you were young? Hell, you almost had to wear a HAZMAT suit to do so! Why? Because if you didn’t, you’d go blind! Go out and stare at the sun for a minute. Same thing will happen. Only difference is that…

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