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Posts by jennifer
Top CRM Security Measures to Implement in Wake of CDK / eLead Hack
In the dealership industry, safeguarding customer data is paramount. Recent events involving CDK and eLead have underscored the critical need for robust CRM security protocols. Whether your dealership has been directly affected by the CDK / eLead hack or not, it’s crucial to stay informed and take preventive measures to protect sensitive information. Here’s what…
Read MoreOvercoming Auto Loan Payment Mishaps and Cybersecurity Threats
The dealership sector encounters obstacles that affect both customers and companies. Issues such as mishandled car loan repayments and the increasing risk of cybersecurity attacks have significant consequences. This article will explore how they impact consumers and businesses and learn strategies to safeguard your financial and digital assets. Auto Loan Payment Mishandling: A CFPB Report…
Read MoreEmpowering Retail Dealerships in the Digital Age: Adapting to the New Customer Paradigm
Transparency, responsiveness, informativeness, friendliness, and helpfulness are the attributes retail dealership customers have always wanted. It’s what we all want anytime we go to a store to buy anything. When I started in the business in the early ’80s, the retail dealership industry was far from this ideal. We owned the product and all the…
Read MoreSeven Dealership Training Tactics to Enhance Processes
One thing that I always believe in, and I know most people will agree, is that a company’s greatest asset is its staff. A knowledgeable and skilled employee earns their weight in gold, especially in an industry as dynamic as ours. This calls for effective dealership training tactics. In dealerships, where customer expectations are high…
Read MoreWays Dealerships Can Use CRM to Automate Daily Tasks
Are you tired of drowning in paperwork and manual tasks at your dealership? Customer Relationship Management (CRM) systems can be your lifeline, automating mundane daily tasks and freeing up your team to focus on what drives your business, selling cars, and keeping customers satisfied. In this article, we explore how you can leverage CRM to…
Read MoreWhy Effective Daily Routines are Necessary for A Successful Dealership
What makes a top-notch dealership stand out from the crowd? It’s all about those effective daily routines. Having smooth operations is key. And that’s where daily routines come in. They’re like the secret sauce that keeps everything running like a well-oiled machine. What’s more, creating effective daily routines isn’t just about staying organized; it’s about…
Read MoreFive Effective Dealership Coaching Strategies from Industry Experts
You might ask yourself, “How can I boost my dealership’s performance?” Well, buckle up because we’re diving into the galaxy of coaching strategies that can propel your dealership to new heights. After the tumultuous shake-up of the past few years, dealerships have had to reinvent themselves, and the experts have shared their top dealership coaching…
Read MoreMistakes to Avoid when Training Junior Staff on TO (Turn Over) Strategies
Let’s talk about a topic that can rev up our performance and customer satisfaction: training junior staff on TO (Turn Over) strategies. It’s a crucial part of our dealership world, and getting it right can make all the difference in how smoothly our operations run. But there are some common slip-ups we should avoid during…
Read MoreInnovative Ways Dealerships Can Leverage Technology for Better Results
Thanks to technological advancements, we have unraveled actions we never thought possible, like ordering food with a few taps or video chatting with friends across the globe. And guess what? The world of dealerships isn’t left out. Technology has revolutionized how dealerships operate. Dealerships can leverage technology to make interacting with customers easier, better manage…
Read MoreHow to Train Your Salespeople to Be Proactive on The Dealership Floor
Hey there, dealership leaders, ready to turn your sales team into a proactive powerhouse? Great! In the high-energy world of dealership sales, being proactive is the secret sauce. Train your salespeople to be proactive on the dealership floor to seriously improve their performance, customer satisfaction, and lower costly turnovers. A proactive sales team doesn’t just…
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