Dealerships Know What Good Business Looks Like

Posted November 14th, 2022 by Arnold Tijerina No matter the circumstances, if you’re a quality dealership or manager, you know what the process should be. You know what good business looks like. To put it another way, if you don’t inspect what you expect, then you will get what you are willing to tolerate. Essentially,…

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Providing a Great Customer Experience

In this blog, we’ll discuss the automotive world. Specifically, we’ll discuss CarMax and Carvana and how their business models deliver the ultimate customer experience in every single way. It’s time to take a note from brands like these to stop focusing on where to find new deals and start looking around your store and your…

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The Impact on the Customer Experience

When people decide they want to buy something, they do it. They are in the process of “where should I take my money?” and your dealership should be the answer. People get busy, things happen, calls get missed. That’s to be expected. What’s not expected is that you do nothing to follow up on those…

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The BMW iX M60 Is So Good It’ll Make You Love the Grille

I’m not going to lie: I love the way the 2023 BMW iX looks. Think I’m crazy? You may be right, but before you consign me to a padded cell know that it’s been an acquired taste. In fact, when I got the first embargoed pictures of this thing ahead of its debut I physically…

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CIADA/UAAMG 2022

MOTOix/PSX Digital CEO Larry Bruce speaks on why MotorMarketUSA and MOTOix have been chosen to lead the charge in the switch to digital retail for independent automotive dealers in the U.S.!

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PSX Partners with Yamaha on Lead Integration for Dealers

HOUSTON – Oct. 27, 2022 – PRLog — PSX has joined a new partnership that will save Yamaha dealers time with leads coming directly into the PSX Ai driven Internet Lead Management technology. Powered by Ai, the PSX (professional sales experience) platform helps dealers effectively manage leads, processes, and staff with a simple click of…

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Making Sure Your Dealership Isn’t Setup to Fail

In 2021, the average powersports dealership visit close rate was 40%. What happened to the rest? Well, 77% of those who didn’t close with you ended up buying somewhere else. And that’s usually related to communication and experience. Not only that, but when we got managers off the desk and out on the floor, dealerships…

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WTF does “Customer Experience” Even Mean?

I recently came across commentary wherein the author questioned whether Carvana sells cars for less than franchise dealers. In that video, the author rightly claims that Carvana has certainly built their brand on that message. In addition, he goes on to explain why the “experience” they offer is the reason that consumers have flocked to…

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Riding a Monkey Bike Across Mongolia Is Amazing and Painful

I’m in the middle of Mongolia on a dirt road and I’ve just fallen off my 49cc motorcycle for the… fourth time? Sixth time? I’m not really sure. It’s day two of The Adventurists’ Monkey Run and this fall hurts. I’ve actually ended up on the ground in front of the bike, hitting my head…

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